Privacy Policy
At Double Dice Hire, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our services.
1. Information We Collect
1.1 Personal Information: We may collect personal details such as your name, contact number, email address, and payment information when you make a booking or inquiry.
1.2 Event Information: We collect details related to your event, including date, venue, type of event, and specific requirements to ensure a successful experience.
1.3 Website Usage Data: Our website may collect non-personal information such as browser type, IP address, and cookies to improve your online experience.
2. How We Use Your Information
2.1 Booking and Customer Service: We use your personal information to process bookings, respond to inquiries, and manage customer service communications.
2.2 Event Coordination: The event details provided help us plan, set up, and deliver the agreed services tailored to your requirements.
2.3 Marketing Communications: With your consent, we may use your contact information to send you updates, promotional offers, and news about our services. You can opt out at any time.
2.4 Website Improvement: Usage data helps us analyze website traffic and enhance our user experience.
3. How We Store and Protect Your Information
3.1 Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure.
3.2 Data Retention: We only keep your information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
3.3 Third-Party Services: We may use third-party services for payment processing and email marketing. These providers are carefully chosen and comply with strict data protection standards.
4. Sharing of Information
4.1 Service Providers: We may share your information with trusted third-party service providers who assist in delivering our services (e.g., payment processors, event staff).
4.2 Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
4.3 Business Transfers: In the event of a merger or business transfer, your data may be shared with the new owner as part of the transition process.
5. Cookies and Tracking Technologies
5.1 Our website uses cookies to personalize your experience and gather information about site usage.
5.2 You can manage your cookie preferences through your browser settings. However, disabling cookies may impact your experience on our site.
6. Your Rights
6.1 Access: You have the right to request a copy of the personal data we hold about you.
6.2 Correction: You can ask us to update or correct any inaccurate information.
6.3 Deletion: You can request the deletion of your personal data, subject to legal requirements.
6.4 Opt-Out: You can opt out of marketing communications at any time by clicking the unsubscribe link or contacting us directly.
7. Children’s Privacy
7.1 Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
8. Changes to This Policy
8.1 We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised date.